Name: Outlet
Price range: $

Last updated: 04th JULY 2026

Pandora Outlet operates this online store. This Privacy Policy explains what personal information we collect when you visit or make a purchase from the Site, how we use it, who we share it with, and the choices and rights you have.

By using the Site, you agree to the collection and use of information as described in this policy.

Information We Collect

Information you provide to us

Account information. When you create an account, we collect your name, email address, password, and any optional profile details you choose to add. You can view, edit, or delete this information from your account dashboard at any time, although you cannot change your username.

Order and payment information. When you place an order, we collect your billing and shipping address, phone number, email address, and details of the jewellery and other products you purchase. Payment card details are processed securely by our payment providers (Stripe / PayPal). We never see or store your full card number on our servers.

Rewards program information. If you participate in our rewards program, we keep a record of your points balance, purchase activity that earns points, and rewards you redeem, so we can administer the program and apply your savings to future orders.

Communications. If you contact us through our contact form, email, or live chat, we keep a record of that correspondence, including your name, email address, and the content of your message, so we can respond to you and improve our customer service.

Reviews and comments. If you leave a product review or comment, we collect the content you submit along with your name (or display name), email address, IP address, and browser user agent string. The IP address and user agent help us detect spam. Approved reviews are displayed publicly alongside your display name.

Marketing preferences. If you sign up for our newsletter or opt in to marketing at checkout, we store your email address and your consent preferences so we can send you updates about new arrivals, retired and limited-edition styles, sales, and special offers.

Information collected automatically

When you browse the Site, we automatically collect certain technical information, including your IP address, browser type and version, device type, operating system, pages viewed, time spent on pages, referring website, and the date and time of your visit. We use this information for security, analytics, and to improve how the Site works.

Cookies

We use cookies and similar technologies to run the Site and improve your experience:

Essential cookies. These keep your shopping cart contents saved as you browse, manage your login session, and remember items at checkout. The Site cannot function properly without them. Login cookies last for two days (or two weeks if you select “Remember Me”) and are removed when you log out.

Functional cookies. If you leave a review, you may opt in to saving your name, email, and website in cookies so you don’t have to re-enter them next time. These last for one year. We also set a temporary cookie on the login page to check whether your browser accepts cookies; it contains no personal data and is deleted when you close your browser.

Analytics cookies. We use Google Analytics to understand how visitors use the Site, which pages are popular, and where improvements are needed. This data is aggregated and does not directly identify you.

Advertising cookies. With your consent, we may use cookies from advertising partners such as Meta and Google Ads to show you relevant ads on other websites and measure the effectiveness of our campaigns.

You can manage or disable cookies through your browser settings, though some parts of the Site (such as the cart and checkout) may not work correctly without essential cookies.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including payment, shipping, and order confirmations
Create and manage your account
Administer our rewards program, including tracking points earned and redeemed
Respond to your questions, requests, and customer-service inquiries
Send transactional emails such as order confirmations, shipping updates, and password resets (if you request a password reset, your IP address is included in the reset email for security purposes)
Send marketing emails about new arrivals, retired styles, sales, and offers — only if you have opted in, and you can unsubscribe at any time using the link in any marketing email
Detect and prevent fraud, spam, and abuse
Analyze Site usage so we can improve our products, services, and user experience
Comply with legal obligations, such as tax and accounting requirements

We do not sell your personal information. We share it only with service providers who help us run the Site and fulfil your orders:

Payment processors to securely handle your payment
Shipping and fulfilment partners (USPS, DHL, FedEx, SingPost) to deliver your orders — they receive your name, delivery address, phone number, and email for delivery notifications
Email service providers (Mailchimp, Klaviyo) to send transactional and marketing emails
Analytics and advertising providers as described in the Cookies section
Spam detection services — visitor comments and reviews may be checked through an automated spam detection service
Professional advisers and authorities where required by law, such as to comply with a legal obligation, enforce our terms, or protect our rights and the safety of our customers

Each of these providers is only permitted to use your data to perform services for us and is required to protect it.

Embedded Content From Other Websites

Product pages and articles on this Site may include embedded content such as videos, images, or social media posts. Embedded content from other websites behaves exactly as if you had visited that website directly. Those websites may collect data about you, use their own cookies, embed additional third-party tracking, and monitor your interaction with the embedded content — particularly if you have an account and are logged in to that website.

Images and Media

If you upload images to the Site (for example, in a product review showing your jewellery), please avoid uploading images containing embedded location data (EXIF GPS), as visitors to the Site can download images and extract any location data from them.

How Long We Retain Your Data

Order records are retained for 7 years to comply with tax, accounting, and legal requirements.
Account and rewards program information is retained for as long as your account is active. If you delete your account or request erasure, we remove your personal data except what we must keep for legal, administrative, or security purposes. Unredeemed points may be forfeited when an account is deleted.
Reviews and comments and their metadata are retained indefinitely so we can recognize and automatically approve follow-up reviews instead of holding them in a moderation queue. You may request deletion at any time.
Marketing data is retained until you unsubscribe or ask us to delete it.

Your Rights Over Your Data

Depending on where you live, you may have the right to:

Access — request a copy of the personal data we hold about you, in an exported file
Correction — ask us to fix inaccurate or incomplete data
Erasure — ask us to delete your personal data, except data we are required to keep for administrative, legal, security, or tax purposes
Objection and restriction — object to or restrict certain processing, including direct marketing
Portability — receive your data in a structured, commonly used format
Withdraw consent — where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, contact us at [your contact email]. We will respond within 30 days or the time frame required by applicable law. You also have the right to lodge a complaint with your local data protection authority.

Security

We take reasonable technical and organizational measures to protect your personal information, including SSL/TLS encryption on all pages of the Site, secure payment processing through PCI-compliant providers, and restricted access to personal data within our team. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site is not intended for children under the age of 13/16/18, depending on your jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

International Transfers

Your information may be transferred to and processed in countries other than your own, including where our service providers operate. Where this happens, we take steps to ensure your data receives an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If the changes are significant, we will notify you by email or with a notice on the Site.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at: [email protected].